Returns & Refunds

The return window lasts 30 days from the delivery date. This option covers defective equipment, incorrect items, or a simple change of mind.

• Damaged or defective equipment: we provide a replacement or a full refund, including original delivery costs. Please attach photos to your message.
• Incorrect item delivered: we ship the correct equipment and cover the return of the incorrect item.
• Voluntary return: the tool must remain new and intact in its original packaging, with all tags and seals attached. Return shipping remains at your expense. Original shipping costs are not refundable.
• Unboxed hygiene products cannot be returned, except in the case of a proven manufacturing defect.

• Within 30 days of receipt, contact [email protected] or +33 5 23 19 11 75. Provide the order reference, the reason for return, and photos if the item is damaged.
• We will respond within one business day with the return reference number and destination address.
• Place the equipment back in its original box. Include the return reference on a slip of paper, then seal the package securely.
• Send the package to the indicated address. Email us the tracking number. Keep the proof of postage until your refund is approved.

We inspect the condition of the equipment within 3 business days of arrival. An email then confirms the refund. Cash-on-delivery orders are refunded via transfer to your designated account. Wire transfer payments are returned to the original account. The bank credit typically appears within 1-5 business days.

To choose another version, follow the return procedure and place a separate order. The returned item is refunded upon receipt. Cancellation is free of charge before the package ships: send an email to [email protected] with your order reference.

Contact [email protected] or call +33 5 23 19 11 75 during Mon-Thu 09:00 - 18:15, Fri 09:00 - 17:00, Sat 10:00 - 14:00. We process every inquiry within one business day.