Shipping & Delivery

Orders placed before 15:00 on a business day leave our facility the same day. Orders placed later, on weekends, or on public holidays ship the next business day. A confirmation message confirms your purchase immediately, followed by a tracking number once picked up by the postal carrier.

• Check the tracking link included in your dispatch confirmation email.
• You can also enter your number on the Track My Order page.
• Tracking updates become visible once the carrier completes the first scan, usually within 24 hours.
• Each sorting facility updates the parcel status until it arrives at your door.

Delivery estimates are in business days from dispatch and serve as a guide. Please allow 1-2 additional days for remote addresses.

Standard shipping is free on orders over €75 in France. For lower amounts, shipping costs €6.90. The exact cost for your address appears before final order confirmation.

For shipments outside this territory: France, shipping rates and transit times are displayed at checkout. Local taxes and customs duties depend on the destination country and remain your responsibility. A parcel rejected at customs follows the return process.

6.1 Damaged

Please inspect your parcel upon arrival. In case of visible damage to the packaging or equipment, photograph everything and contact [email protected] within 48 hours. We will send a replacement free of charge or refund the purchase, without requiring the damaged item to be returned unless otherwise stated.

6.2 Lost

If there is no tracking update for 5 business days, notify us with your order number. We will open an inquiry with the postal carrier. We will offer a replacement shipment or a full refund within 10 business days of your report.

6.3 Parcel marked as delivered but missing

Check around your property, with neighbors, and at your local post office, then contact us within 3 days of the recorded delivery date. We will open a case with the carrier and notify you of the outcome.

Contact [email protected] or call +33 5 23 19 11 75 during Mon-Thu 09:00 - 18:15, Fri 09:00 - 17:00, Sat 10:00 - 14:00. We process every inquiry within one business day.